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AskFirst

Introducing AskFirst, powered by Sensely

A simple online and mobile solution that provides improved access to local NHS services. AskFirst is aligned with the GP Forward View online consultation requirements and is available on DPS. AskFirst is provided in partnership with the NHS. Note the mobile app’s name changed from Ask NHS.

Ask NHS is now being renamed AskFirst. While the name of the service is changing, the functionality will remain unchanged.

AskFirst is your first stop for enhanced access to NHS services and more. This is being done

• To reduce confusion with the NHS App and Covid 19 App

• We want patients to AskFirst

• Aligns with our vision to support practices 24/7 with demand management through automated signposting and access to accredited clinical resources (self care library)

• Not only a front door to NHS GP Services but also services such as Pharmacy, IAPT, Physio and Flu clinics.

Note: There is no need for patients to re-register or practices to change anything. Please click here for more information.

LOOKING FOR SUPPORT?

AskFirst users please contact us at AskFirst@sensely.com

Features

SYMPTOM CHECKER

Virtual health assistant, Olivia, provides patients with trusted advice for urgent, but non-life threatening emergencies. She can intelligently connect patients to the right care pathway, such as 111 callback or appointment booking.

APPOINTMENT BOOKING

Patients can cancel or search through available appointments with their own GP practice directly from the mobile app.

INTEGRATION WITH NHS SYSTEMS

AskFirst integrates with a number of GP IT systems, such as EMIS, and 111 service providers across the country. ITK certification here.

SELF-CARE POWERED BY NHS CHOICES

Patients can easily search through trusted NHS Choices healthcare advice and resources at their fingertips.

INFORMATION GOVERNANCE

AskFirst is built on a foundation of robust IG policies and is cyber security and safeguarding compliant. Click here to review our Privacy Policies.

EASILY FIND HEALTH SERVICES

Patients can find opening times and locations of their local healthcare services.

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